Returns & Exchanges

We want you to feel confident when shopping with SoraCool Outdoor. If there is a problem with your order, please contact us as soon as possible.

Issues we support

Please contact us within 7 days of delivery if:

• The item arrives damaged
• The wrong item, color or variant is delivered
• The item has a clear manufacturing issue

For these cases, SoraCool Outdoor will review the issue and arrange a suitable solution such as a replacement, exchange or refund, assessed case by case.

Change of mind

If you change your mind after delivery, please contact us. Where a return is accepted for change-of-mind reasons, the return shipping cost is normally the customer's responsibility, and the item should be unused, unwashed and in its original packaging where possible. These conditions apply only to the extent permitted by applicable consumer protection laws.

Conditions and limits

To the extent permitted by applicable law, we may be unable to accept returns for:

• Used or washed items
• Items returned without original packaging
• Damage caused by misuse or normal wear
• Delivery delays caused by customs, an incorrect address, or local carrier issues

Responsibility

• Damaged, wrong, or clearly defective items: SoraCool Outdoor arranges replacement, exchange or refund support.
• Change of mind: return shipping is normally the customer's responsibility, subject to applicable law.
• Incorrect address, customs delay, or local carrier delay: generally outside SoraCool Outdoor's responsibility.
• Refunds, replacements and exchanges are assessed case by case.

How to request support

Email us at soracool.outdoor@gmail.com with:

• Order number
• Photos or video showing the issue
• Delivery package photos, if relevant
• A short explanation of the problem

This policy does not limit any rights you may have under applicable consumer protection laws.