Privacy Policy

This Privacy Policy explains how SoraCool Outdoor collects, uses and shares information when you visit our store, contact us, or place an order.

Information we collect

When you browse, contact us, or place an order, we may collect information needed to operate the store and support your order, including:

• Name and contact details
• Shipping address and billing details
• Order details, selected products, variants, quantities and delivery information
• Email messages and support requests you send to us
• Technical information such as device, browser, IP address, cookies and store usage information

How we use information

We use information for practical store operations, including order processing, fulfillment, tracking, customer support, store improvement, fraud prevention, security, and legal or compliance obligations where applicable.

Shopify and service providers

Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to operate the store, process orders and support customers. Information may be processed by Shopify according to Shopify's own privacy practices and terms.

We may also use service providers needed to operate the store, such as payment providers, shipping and fulfillment partners, analytics tools, email support tools and advertising platforms where enabled.

Payment information

Payments are processed by payment providers connected to Shopify and shown at checkout when payment setup is enabled. SoraCool Outdoor does not store full payment card numbers in local project files.

Fulfillment and supplier partners

To fulfill orders, we may share necessary order and delivery information with suppliers, warehouses, logistics providers or fulfillment partners. This may include the product ordered, delivery name, shipping address, contact information required for delivery, and relevant order details.

Cookies, analytics and advertising

Our store may use cookies and similar technologies to operate the website, remember preferences, measure store performance and improve customer experience. Analytics or advertising pixels should only be used after they are configured and reviewed.

International processing

Because we use ecommerce, payment, supplier and logistics services, information may be processed or transferred across borders where necessary to operate the store, fulfill orders, provide support, or meet compliance requirements.

Retention

We keep information only as long as reasonably needed for store operations, customer support, legal, tax, accounting, fraud prevention and compliance purposes.

Your rights

Depending on your location, you may have rights to access, correct, delete or restrict certain personal information. To make a privacy request, contact us at soracool.outdoor@gmail.com.

Children

Our store is not intended for children. If you believe a child has provided personal information to us, please contact us.

Changes to this policy

We may update this Privacy Policy as our store, service providers, legal requirements or markets change. The updated version will be posted on this page.

Contact

If you have questions about this Privacy Policy, contact us at soracool.outdoor@gmail.com.